SHIPPING and RETURN POLICY
SHIPPING & DELIVERY (U.S. orders)
Orders are processed within 1-2 business days (Mon-Fri). Weekend and holiday orders ship on Monday or the next business day. Select your preferred shipping method at checkout:
Standard - USPS Priority: FREE 3-5 day shipping for most orders via USPS Priority Mail with tracking.
Expedited - UPS 2nd Day: Ship via UPS 2nd Day for a flat rate of $30 for your entire order. Arrives 3 business days after placing your order - by end of day (1 day processing + 2 days shipping). No deliveries on weekends or holidays. Place your order as early as possible to avoid unexpected delays.
Expedited - UPS Next Day: Ship via UPS Next Day for a flat rate of $45 for your entire order. Arrives 2 business days after placing your order - by end of day (1 day processing + 1 day shipping). No deliveries on weekends or holidays. Place your order as early as possible to avoid unexpected delays.
RETURNS & EXCHANGE
Not satisfied with your purchase? Return it within 14 days of delivery for an exchange or refund. Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original labels and packaging intact.
Email us at firstname.lastname@example.org to start an exchange or return. Put your Order # in the Subject line and a reason for return. We’ll respond promptly with instructions for your return.
DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING. Items with stains, visible wear or with tags removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.
Please note shipping charges for UPS 2nd Day and UPS Next Day are non-refundable. Non-U.S. orders are final sale and cannot be returned or exchanged.
The Golden Moth reserves the right to refuse any returns that do not meet the above requirements. If your return is not accepted, it will be shipped back to you at your expense without refund. We appreciate your understanding.